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100 METHODS FOR TOTAL QUALITY MANAGEMENT

K Kanji Gopal

Oprawa:
MIĘKKA

Wydawca:
SAGE Publications

Data premiery:
1996-03-05

ISBN:
9780803977471

199,45 PLN
Wysyłamy w 35 dni

Opis produktu

Gopal K Kanji Emeritus Professor of Applied Statistics at Sheffield Hallam University is also a founder editor of the two international journals namely Journal of Applied Statistics and Total Quality Management. With a career spanning 37+ years in the field of statistics and quality teaching publishing journals and books writing technical papers and presenting research findings around the world he is a true teacher trainer researcher and innovator and consultant.br /br /More than 90 research papers and 15 books in Statistics and Total Quality Management have been published by him. He has been a very active member of the American Society for Quality (ASQ) and a promoter of ASQ in the UK. Recently he was appointed as Vice Chair of the International Chapter of ASQ for Europe and the Middle East. He has presented papers at the Annual ASQ Congress. He is a fellow of the Institute of Statisticians the Royal Statistical Society and member of the International Statistical Institute (ISI). He is Academian of the International Academy for Quality (IAQ). He has been teaching and consulting in different parts of the world and as chairman has helped to develop a European Master programme in Total Quality Management under the umbrella of EFQM. He has also supervised many PhD students in TQM and Applied Statistics.br /br /Since 1995 he has organised World Congresses for Total Quality Management at Sheffield Hallam University UK and other European countries. He has acted as a technical expert for the development of the European Customer Satisfaction Index. Recently he introduced a Business Excellence Model to measure stakeholders satisfaction within the organisations.From force field analysis to zero defects from brainstorming to the Deming Wheel this volume meets the need for a short accessible reference to the 100 most frequently adopted methods for implementing total quality management.//Central to the book is a broad interpretation of TQM the methods addressed are relevant to all those interested in using explicit tools qualitative and quantitative to assist problemsolving analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM the bulk of the book then provides clear concise outlines of the 100 methods. It describes their purpose application how to use and benefits with examples. A classification of the methods is also provided utilizing the broad schemas of: management methods idea generation data collection and analysis./bFrom force field analysis to zero defects from brainstorming to the Deming Wheel this volume meets the need for a short accessible reference to the 100 most frequently adopted methods for implementing total quality management.Understanding Total Quality Managementbr /The Role of TQM Methodsbr /List of Methods (by Category)br /Purpose of Methods (Alphabetical List)br /Management Methodsbr /Analytical Methodsbr /Idea Generationbr /Data Collection Analysis and Display br /

Data Publikacji: 1996-03-05
Wymiary: 9.210 in 6.140 in

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